Shipping policy

Last Updated: 2 May 2026

At Pierry Luxury / Pierry & Co., we aim to provide a smooth, reliable, and transparent shipping experience for every customer.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from https://pierry-luxury.com/.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

Orders are typically processed within 1 to 5 business days after payment confirmation.

Processing time may vary depending on:

Order volume.

Product availability.

Fraud checks.

Payment verification.

Holidays or weekends.

Custom or special-order items, where applicable.

Please note that processing time is separate from shipping transit time.

Orders are not usually processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times may vary depending on your location, carrier availability, and external circumstances.

Estimated shipping times:

United States: 7 to 15 business days
International Orders: 10 to 25 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, customs processing, weather conditions, holidays, high order volume, incorrect address information, or events outside our control.

Shipping Rates

Shipping rates are calculated and displayed at checkout, unless otherwise stated on the Site.

We may offer free shipping promotions from time to time. Free shipping offers may be subject to minimum order values, specific products, locations, or promotional conditions.

Any applicable shipping fees will be shown before you complete your purchase.

Order Tracking

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information.

Tracking updates may take a few days to appear after the tracking number is issued.

You can track your order using the tracking link provided in your shipping confirmation email.

If you have questions about your tracking information, please contact us at:

support@pierry-luxury.com

Subject line:

Shipping Question — Order #[Your Order Number]

Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

Pierry Luxury / Pierry & Co. is not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at:

support@pierry-luxury.com

We will do our best to assist you, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

We are not responsible for packages that are delayed, lost, stolen, misdelivered, or marked as delivered by the carrier.

If your package is marked as delivered but you have not received it, we recommend that you:

Check around your delivery location.

Ask neighbours, household members, or building staff.

Contact the shipping carrier directly.

We will do our best to help, but carrier decisions and delivery confirmations may limit what we can do.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on your country or region.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs inspections, customs holds, import procedures, or unpaid duties and taxes.

If a package is refused, returned, or abandoned due to unpaid customs fees or import charges, any eligible refund may be reduced by shipping costs, return fees, customs charges, or handling costs.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location, or fulfilment logistics.

If your order is split into multiple shipments, you may receive separate tracking numbers.

No additional shipping fee will be charged unless clearly stated at checkout.

Pre-Orders and Special Orders

If an item is listed as a pre-order, backorder, or special-order product, the estimated shipping time may be longer than standard processing and shipping times.

Any estimated shipping date for pre-order or special-order products is provided as an estimate only and may change due to supplier delays, production timelines, or logistics issues.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@pierry-luxury.com

Subject line:

Order Change Request — Order #[Your Order Number]

Once an order has been processed, packed, or shipped, we may not be able to change or cancel it.

If the order has already shipped, please refer to our Return and Refund Policy.

Refused or Returned Packages

If a package is refused, returned to sender, undeliverable, or cannot be delivered due to incorrect address information, we may deduct the following from any eligible refund:

Original shipping costs.

Return shipping costs.

Carrier fees.

Customs duties or import charges.

Handling fees where applicable.

Please ensure your shipping details are correct before completing your order.