Privacy Policy
Last Updated: 2 May 2026
Pierry Luxury / Pierry & Co. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, browse, or make a purchase from pierry-luxury.com the “Site”.
By using our Site, placing an order, subscribing to our marketing communications, or contacting us, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We may collect and process the following categories of personal information:
Identity Information: full name, billing address, shipping address.
Contact Information: email address, phone number, and any information you provide when contacting customer support.
Payment Information: payment details processed securely by third-party payment providers. We do not store your full payment card details.
Order Information: order history, purchase details, product preferences, shipping details, returns, refunds, and customer service records.
Device and Technical Information: IP address, browser type, device type, operating system, time zone, location information, and other technical identifiers.
Website Usage Information: pages viewed, products visited, cart activity, checkout behaviour, links clicked, and interactions with our Site.
Marketing Information: email subscription status, marketing preferences, advertising interactions, and communication preferences.
2. How We Collect Personal Information
We collect personal information through:
Direct interactions, such as when you place an order, create an account, contact us, subscribe to our newsletter, or complete forms on our Site.
Automated technologies, including cookies, pixels, analytics tools, advertising tags, and similar tracking technologies.
Third-party service providers, including e-commerce platforms, payment processors, shipping providers, analytics providers, advertising platforms, and fraud prevention tools.
3. How We Use Personal Information
We use your personal information to:
Process and fulfil your orders.
Manage payments, refunds, returns, and exchanges.
Send order confirmations, shipping updates, tracking information, and customer service messages.
Respond to inquiries, complaints, and support requests.
Improve our Site, products, services, and customer experience.
Personalise your shopping experience.
Send marketing emails, promotional offers, product updates, and abandoned cart reminders where permitted.
Measure the performance of our advertising and marketing campaigns.
Prevent fraud, abuse, unauthorised transactions, and security incidents.
Comply with legal, tax, accounting, regulatory, and operational obligations.
4. Payments
All payments are securely processed by third-party payment providers integrated with our e-commerce platform.
We do not store your full payment card details. Payment information is handled securely by payment processors in accordance with applicable security standards, including PCI-DSS where applicable.
Payment providers may include Shopify Payments, Stripe, PayPal, Klarna, or other payment options available at checkout.
5. Sharing Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:
E-commerce platform providers.
Payment processors and fraud prevention providers.
Shipping, fulfilment, and logistics partners.
Customer support and communication providers.
Analytics and website performance providers.
Advertising and marketing platforms.
Professional advisers, including legal, accounting, and compliance providers.
Government authorities, law enforcement, or regulators where required by law.
We do not sell your personal information for money. However, depending on where you live, certain types of sharing with advertising partners may be considered a “sale”, “sharing”, or “targeted advertising” under applicable U.S. state privacy laws.
6. Targeted Advertising and Privacy Choices
We may use cookies, pixels, and similar technologies to show you relevant advertising on other websites, search engines, social media platforms, and online services.
This may involve sharing certain personal information, such as device identifiers, browsing activity, and interaction data, with advertising partners.
Depending on your state of residence, you may have the right to opt out of:
The sale of personal information.
The sharing of personal information.
Targeted advertising.
Cross-context behavioural advertising.
To exercise this right, please contact us at:
Subject line:
Privacy Choices Request
You may also manage cookies through your browser settings or through any cookie preference tools available on our Site.
7. Global Privacy Control
If you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this signal, where required by applicable law, as a request to opt out of activity that may be considered a “sale”, “sharing”, or targeted advertising for the browser and device used to access our Site.
Please note that your privacy choices may apply only to the specific browser, device, or email address associated with your request, unless applicable law requires otherwise.
8. Cookies
We use cookies and similar technologies to:
Enable essential website functionality.
Maintain your shopping cart and checkout session.
Improve website performance and user experience.
Analyse traffic and customer behaviour.
Personalise content and advertising.
Measure marketing campaign performance.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site, including cart, checkout, login, and personalised shopping features.
9. Data Security
We implement reasonable technical, administrative, and organisational safeguards designed to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
SSL encryption.
Secure e-commerce infrastructure.
Restricted access controls.
Fraud prevention and monitoring tools.
Secure payment processing through third-party providers.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Fulfil orders and contractual obligations.
Provide customer support.
Handle returns, refunds, disputes, or chargebacks.
Comply with legal, tax, accounting, and regulatory requirements.
Prevent fraud and protect our legitimate business interests.
When personal information is no longer required, we may delete, anonymise, or securely store it in accordance with applicable laws.
11. Your U.S. Privacy Rights
Depending on your state of residence, you may have certain privacy rights, including the right to:
Know what personal information we collect, use, disclose, or share.
Access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Request a copy of your personal information.
Opt out of the sale or sharing of personal information.
Opt out of targeted advertising.
Limit the use of certain sensitive personal information, where applicable.
Appeal a decision regarding your privacy request, where required by law.
We will not discriminate against you for exercising your privacy rights.
To exercise your rights, please contact us at:
Subject line:
Privacy Request
We may need to verify your identity before processing your request.
12. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
The right to know what categories of personal information we collect.
The right to know the purposes for which we use personal information.
The right to know the categories of third parties with whom we share personal information.
The right to request access to your personal information.
The right to request correction or deletion of your personal information.
The right to opt out of sale or sharing of personal information.
The right not to be discriminated against for exercising your privacy rights.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
To submit a California privacy request, contact us at:
Subject line:
California Privacy Request
13. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about new collections, promotions, exclusive offers, product updates, and brand news.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send you service-related emails, such as order confirmations, delivery updates, payment notices, customer support responses, and security notices.
14. Third-Party Links
Our Site may contain links to third-party websites, payment providers, tracking services, applications, or social media platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
15. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
For questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
PIERRY LUXURY / PIERRY & CO.
Email: support@pierry-luxury.com
Website: https://pierry-luxury.com/